We are here to help

A little stuck?
Let us know.

A run that does not look right. An account question. Something you cannot find. Tell us what happened and we will take a look.

Read the FAQs

For product questions and support, send us your device model, app version and a short description. A screenshot can help. Keep passwords and sign-in codes out of your message.

team@runiverse.fit ↗

Opens your email app.

Help with
an activity.

If an activity is missing or looks incorrect, note when it happened and what you saw in the app. Include whether tracking was interrupted, and any message displayed when you reopened Runiverse.

For location issues, check the location and background permissions requested by the app. If the issue continues, contact us with your device and app version.

Your account.
Your choice.

You can request account deletion from the Runiverse app. The app guides you through confirmation and displays the recovery information for your request.

  1. Open Runiverse and go to Settings.
  2. Select Delete Account.
  3. Read the information shown and follow the confirmation steps.

If you need a copy of your data, contact support before requesting deletion. Read our Privacy Policy for data handling and retention details, and our Terms & Conditions for the terms of use.

Finding your feet?

Take a quick look at how the app works.

Your first Runiverse activity